APCO is all about public safety communications services and how you are the reason we come to work every day. We want to be ready to help you. We hope, through this web page, you can learn more about 9-1-1 and help us when the seconds are flashing by and help is needed right now.

WHAT EVERY CITIZEN NEEDS TO KNOW ABOUT 9-1-1

• How does 9-1-1 really work?
• How do the 9-1-1 officials know where I live?
• What if I call 9-1-1 but cannot speak?
• There is no cost for 9-1-1 service, is there?
• I can call 9-1-1 on my cell phone, right?
• Does my cell phone work just like the house phone?
• The salesperson said my phone has a GPS chip in it, so I can be easily found anywhere in the world when I call 9-1-1, right?
• Why do I always have to give my location first when I call 9-1-1?
• My child is away at college and has a phone in her room, in times of an emergency, the rescuers would know which dorm room was her, wouldn't they?

Locating YOU while you're on your cell phone

An area of great concern for APCO is finding solutions and correcting the wireless-location problems. APCO International, through its Project LOCATE, has been at the forefront of wireless 9-1-1 regulatory and legislative issues. Project LOCATE was established to help local public safety communications providers bridge the technology and regulatory gap, and to speed the process of implementing location-determination technology on a local level.

The regulatory and legislative process is long, but APCO International understands YOUR expectations when YOU call 9-1-1 from a wireline phone or a cell phone. But the fact is calling 9-1-1 from a wireline phone is not the same as calling from a cell phone. When you call 9-1-1 from a cell phone, your location information may not be available to the dispatcher in the area from which you are calling or the cell phone you're using may not be equipped with location technology.

Before you buy a cell phone, there are a couple of things you should find out:

• Ask the dealer about the location technology it uses.
• Check to see if the 9-1-1 center(s) in your area can receive location information.

Remember, not all wireless 9-1-1 calls provide location information!

To get help quickly, be ready to answer these questions:

• Where is the emergency? Use highway name, direction of travel, mile marker, intersection, landmarks, the city, etc. of where the event occurred.
• What number are you calling from? Always give your area code and wireless phone number.
• What exactly has happened? Clearly describe what has taken place:
  • What is on fire?
  • Is the person conscious and breathing?
  • Is the person visibly injured?
  • Type and number of vehicles involved.
  • If reporting a crime, vehicle and suspect descriptions are important.

If using a phone without a service contract and the call is disconnected, you MUST redial 9-1-1.

Things YOU can do to help:

• Learn the non-emergency telephone numbers to reach help in your area.
• Refrain from programming your phone to automatically dial 9-1-1 when one button is pressed.
• If your wireless phone came with a preprogrammed, auto-dial 9-1-1, disable it.
• Lock you keypad when your phone is not in use to avoid accidental 9-1-1 calls.